Enquiries / Support
Manage customer support requests and enquiries
Support Tickets
4 of 4 tickets
| Enquiry ID | Sender Type | Name | Subject | Message Preview | Status | Created Date | Actions |
|---|---|---|---|---|---|---|---|
| ENQ-001 | Company | Allied Security | Billing Issue | We were charged twice for the last billing cycle. Please review our account and process a refund for the duplicate charge as soon as possible. | Open | Jun 12, 2026 | |
| ENQ-002 | Guard | Sarah Johnson | Login Issues | I am unable to log into my account since yesterday. The app keeps showing an invalid credentials error even though my password is correct. | In Progress | Jun 13, 2026 | |
| ENQ-003 | Company | Metro Patrol Services | Feature Request | Would it be possible to add bulk upload for guards via CSV? Onboarding 50+ guards manually is taking a lot of time for our admin team. | Resolved | Jun 10, 2026 | |
| ENQ-004 | Guard | Mike Davis | Payment Delay | My salary for March has not been processed yet. I have already raised this with my company supervisor but wanted to escalate via the platform too. | Open | Jun 15, 2026 |
Open Tickets
2
In Progress
1
Resolved
1